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Fachverlag für Wirtschaft und Technik

Process Approach to Quality Management

According to the international ISO 9000:2000 family of standards, Other management systems and certification of quality management systems

Dipl.-Ing. Peter W. Becker

5th ed., 134 pp., 25 ill., 7 tab., 29.80

Author's affiliation:
Consultant (free lance): establishing, implementing and improving quality management systems;
Management reviews, trainings

English abstract:
This book gives a survey to all those who want to establish, adapt or improve a quality management system according to the ISO 9000:2000 family of standards considering the requirements of the
processes involved and the customer requirements.
Processes found in an organisation are not restricted to quality management. Therefore the fundamentals of environmental and health & safety management are described.
Should the quality management system of your organisation become certified by an independent (third party) body youll find the requirements and a description of the process involved.
Youll be able to keep up to date by using the list of internet addresses.
By using the given requirements you are able to identify, descript and improve the processes needed in your organisation.

Contents:
Aim of management systems Rules for quality management systems EN ISO 9000, 9001 and 9000:2000-12 Processes Audits Certification of quality management systems Certification of environmental management systems One certification procedure for different management systems, e.g. quality and environmental management system Appendix; explanations and index

A specimen chapter in English is available at request.
The author could provide a translation of the technical terms.

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